Initiating a return is straightforward. Please access our Returns Center, provide your order details, and follow the prompts to secure a return label. Dispatch the item to us, and we will handle the rest.

Absolutely. If you require a different size or color, simply return the initial item and place a new order for your preferred selection.

Yes, items designated as ‘Final Sale’ are not eligible for return or exchange. This also extends to products that have hygiene considerations.

After receiving your item, we will conduct an inspection and process your refund within 7-12 business days, crediting it back to your original payment method.

Customers are responsible for shipping costs on returns due to personal preference. In cases of defective merchandise or our error, LAURTI will cover the return shipping.

In the event of receiving a damaged or incorrect item, please contact our Customer Service within 48 hours with photos of the issue. We will promptly arrange for a replacement or refund.

You will receive an email confirmation once your return has been processed and your refund has been issued.