CUSTOMER SUPPORT

WE ARE HERE TO ASSIST YOU
Do I need to open an account in order to shop with you?

A: No, an account is not required to make purchases on LAURTI. You can shop and check out as a guest. However, creating an account has several benefits:


Faster Checkout: Save your shipping and billing information for a quicker process.
Order Tracking: Easily track your orders and view your purchase history.
Exclusive Offers: Access special deals and discounts available only to registered users.


To create an account, simply click on the ‘Sign Up’ button and fill in the required details. It’s quick, easy, and free!

How do I create an account?

A: To create an account on LAURTI, follow these steps:

1. Go to the Sign-Up Page: Click on the ‘Sign Up’ button

2. Enter Your Details: Fill in the required fields with your information, such as your name, email address, and a password.

3. Verify Your Email: After submitting your details, we’ll send a verification email to the address you provided. Open it and click on the verification link.

4. Complete Your Profile: Once your email is verified, you can complete your profile by adding additional information like shipping addresses and payment preferences.

5. Enjoy Shopping: With your account now set up, you can enjoy a personalized shopping experience, track your orders, and receive updates on new arrivals and promotions.

Remember, if you need any help during the sign-up process, our customer support team is always here to assist you.

How do I place an order?

A: Ordering from LAURTI is straightforward:

1. Browse the Store: Find the items you wish to purchase.
2. Add to Cart: Select the desired product(s) and add them to your shopping cart.
3. Review Your Cart: Click on the cart icon to review your items and make any final adjustments.
4. Proceed to Checkout: When you’re ready to purchase, proceed to checkout.
5. Enter Details: Fill in your shipping information and choose your preferred payment method.
6. Apply Discount Code: If you have a discount code, enter it in the designated field.
7. Place Your Order: Review all the information, and if everything is correct, confirm your order.


You’ll receive a confirmation email with your order details shortly after the purchase. If you need any assistance during the process, our customer support is here to help!

How do I pay for my orders?

A: We offer a variety of payment methods for your convenience.
Simply choose your preferred payment method at checkout. All transactions are secure and encrypted to ensure your information is protected. If you have any questions about payment, please contact our customer support.

Can I amend or cancel my order?

We pride ourselves on the ability to get your orders as fast as possible, which means if you need to make a change to your order please reach out to us as soon as possible. The best form of communication is our support email, which is support@laurti.com We will do our best to get your order changed but if your order has reached our fulfillment center we have no way of changing your order or canceling it.

I have a discount code, how can I use it?

A: Redeeming your discount code is easy! Just follow these simple steps:

1. Shop for your desired items and add them to your cart.
2. Proceed to checkout.
3. On the checkout page, you will see a field labeled ‘Discount Code’ or ‘Promo Code’.
4. Enter your code into this field and click ‘Apply’.
5. The discount will be automatically applied to your total if the code is valid.


Please note that discount codes may have certain conditions such as minimum purchase amounts, specific product eligibility, or expiration dates. Make sure to check the terms and conditions of your discount code to ensure it can be applied to your purchase.

If you encounter any issues or have further questions, please don’t hesitate to contact our customer support team for assistance.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.